COMPLAINTS

We make our products with love, in high-quality factories in Slovakia, the Czech Republic, In Italy or outside the EU. Before putting each product on sale, we first test each product for individual months and check the goods during the packaging of the shipment. We are sincerely sorry if there was a mistake in the packaging, or if the goods were damaged.

INFORMATION ABOUT COMPLAINTS
The warranty period is set at 24 months or above, limited by the date of consumption of the goods and runs from the date of receipt of the goods by the buyer. The seller is liable for defects in the goods or services. Warranty service is provided by the operator of the online store.
Incompleteness of the shipment or damage to the goods must be reported within 24 hours of taking delivery of the shipment by e-mail or complaint form. Later claims of incomplete shipment or mechanical damage to the product may not be recognized.
Please send us the claimed goods for evaluation. We recommend that you send the goods as registered mail. Please do not send the goods to us by cash on delivery.

ADDRESS FOR SENDING THE CLAIMED GOODS: 
TIMME brand s.r.o.
U Golfu 664/117
109 00 Praha 15 - Horní Měcholupy
Czech republic 

We will return the purchase price of the goods to you within 14 working days to the account you specified. In case of withdrawal from the contract, the costs of delivery of the goods will not be refunded. In case of unauthorized withdrawal from the contract, the goods will be returned to you at your expense. By withdrawing from the contract, the purchase contract is canceled from the beginning.

ALTERNATIVE DISPUTE RESOLUTION
If you are not satisfied with the equipment of your order, the delivered goods or our services, send us a complaint by e-mail to info@timme.sk. If you are not satisfied with the content of your advertisement or if you believe that we are able to grant your rights, you may, according to Act 391/2015 Coll. challenge the proposal to start an alternative dispute resolution alternative dispute resolution. You can use the proposal determined according to §12 of Act 391/2015 Coll. The list of ARS entities can be found on the website of the Slovak Ministry of Economy www.mhsr.sk.

The reclaim form is here: Open form